Last Updated: 18.05.2023
AP Workplus Holdings Bhd. (“we”, “Workplus”) takes your privacy very seriously. Please read this privacy policy (the “Policy”) carefully as it contains important information about what to expect when we collect information from you and how we will use your data.
By accessing our website at www.taxplus.my (the “Website”), using TaxPlus Online, TaxPlus Mobile and any other related services (Collectively “Service” or “TaxPlus”), you consent to the terms outlined in this Policy and the Terms of Service, you also agree to be bound by the terms.
When you enter or upload your data into our services, we don’t own that data but you grant us a licence to use, copy, transmit, store, analyse, and back up all data you submit to us through our services, including personal data of yourself and others, to: enable you to use our services; allow us to improve, develop and protect our services; create new services; communicate with you about your subscription; send you information we think may be of interest to you based on your marketing preferences; and disclose to third party service providers and partners to enable and support such purposes.
We have reserved the right to use the information collected for research and development purposes. We committed the data security and confidentiality, to give third parties without your consent.
The Service may also collect information about other individuals and businesses (such as your employees, customers, suppliers) as you use the Service. You must ensure that you are authorised disclose the information to Workplus. Workplus may collect, use and disclose such information for the purposes described in this Policy, without taking additional steps required by privacy or data protection laws.
You are required to take reasonable steps to ensure that the parties concerned are aware of the Policy, and agrees to the matters highlighted in it, including their information collected, the purposes, the intended recipients, the party’s right to obtain access to the information.
You are required to provide the true and completeness of the data provided, we are not responsible for any losses incurred and any consequences caused by the false or misleading information provided.
Workplus collects information from you so that we can provide the Service for you to manage your business more efficiently and any other related services that you may request. The information collected may also be used for the purposes related to the Service including:
Note 1: Sensitive financial data of your business hosted on Workplus’ servers strictly belongs to you (The legal owner of such data), access to the data by Workplus is strictly prohibited unless for support, service maintenance purpose and our AI Services.
By using the Service, you agree to the information being collected, held and used in the ways listed above and for any other use you may authorise. Workplus will only use your information for the purposes described in this Policy or with your explicit permission otherwise.
It is however your responsibility to keep your password to the Service safe. You should notify us as soon as possible if you become aware of any misuse of your password or you believe the security has been compromised. You should immediately change your password in the Service whenever possible.
By using the Service, you agree that Workplus can access, aggregate and use non-personally identifiable data we have collected. Workplus may use the aggregated non-personally identifiable data to:
The information is collected and stored on servers located in data centres operated by reputable 3rd parties (Amazon’s Cloud Services). The data centres are located in Singapore.
By using the Service, you consent to that information being hosted on servers located in Singapore. The information stored with us remain within Workplus’ control at all times. Hosting provider’s role is limited to providing a hosting and storage service to Workplus, and we ensure that our hosting providers do not have access to, and use the necessary level of protection for, your information with us.
Workplus takes all reasonable precautions to protect your information from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authorities, and all Data transferred between your machine and our servers is always encrypted.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at your own risk. You should only enter personal information to the Service within a secure environment.
We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
Workplus will not disclose your information to any 3rd party without your express consent. However, you should be aware that we may be required to disclose your information without your consent in order to comply with any court orders, legal process or investigation including by tax authorities, if such disclosure is required by law. We will notify you if we are required by law to disclose your information whenever possible.
We do not store and have no access to your credit card or payment information. Your credit card details are encrypted and securely stored by a payment gateway appointed by us, enabling us to automatically bill your credit card on a recurring basis.
It is your responsibility to ensure that the information you provide to us is accurate and up-to-date. You may request access to the information we hold about you, by setting out your request in writing and sending it to us at info@taxplus101.com.
Workplus will process your request as soon as reasonably possible, provided we are not prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know of the reasons.
In providing the Service, Workplus utilises cookies. A cookie is a text file stored on your computer for record-keeping purposes. A cookie does not identify you personally or contain any other information about you but it does identify your computer.
We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on your computer storage for an extended period of time) and “session cookies” (cookies that was removed as you close your browser) on the Website and/or Service to, for example, track overall site usage, and track and report on your use and interaction with ad impressions and ad services.
You can set your browser to reject the use of cookies. However, you should note that refusing cookies may have a negative impact on the functionality and usability of the Website / Service.
If you wish to complain about how we have handled your information, please provide us with the full details of your complaint and any supporting documents to info@TaxPlus.com.
Workplus reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. Workplus will make every effort to communicate significant changes to you via email or other means. Your continued use of the Service will be deemed acceptance of any amended Policy.
TaxPlus uses your data to provide our services to you. Our privacy notice is an important part of these terms and describes in more detail how we deal with personal data, like your name and email address.
Use of your own personal data: We respect your privacy and take data protection seriously. In addition to these terms, our privacy notice sets out in detail how we process your own personal data that you enter into TaxPlus, like your name and email address.
Use of personal data you enter about others: Depending on where your contacts are based, our data processing terms may also apply to the personal data of others (such as your customers, suppliers and employees) that you enter into TaxPlus.
Anonymised statistical data: When you use our services, we may create anonymised statistical data from your data and usage of our services, including through aggregation. Once anonymised, we may use it for our own purposes, such as to provide and improve our services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you.
Data breach notifications: Where there has been unauthorised access to personal data that you’ve entered into TaxPlus, we’ll let you know and, where possible, give you information about what has happened. Depending on the nature of the unauthorised access, and the location of your affected contacts, you may be required to assess whether the unauthorised access must be reported to the contact and/or a relevant authority. We think you’re best placed to make this decision, because you’ll have the most knowledge about the personal data you have entered in your TaxPlus subscription.
Confidential information: We take reasonable precautions to protect your confidential information and expect that you’ll do the same for ours.
Keeping it confidential: While using our services, you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect the other party’s confidential information from being accessed by unauthorised individuals. You or we may share each other’s confidential information with legal or regulatory authorities if required to do so. Security We take security seriously and you should too! To help protect our services and your data, we offer added security features such as multi-factor authentication.
Security safeguards: We’ve invested in technical, physical and administrative safeguards to do our part to help keep your data safe and secure. Read more about these measures on the security page on our website. While we’ve taken steps to help protect your data, no method of electronic storage is completely secure and we cannot guarantee absolute security. We may notify you if we have reason to believe that someone has accessed (or may be able to access) your account without authorisation and we may also restrict access to certain parts of our services until you verify that access was by an authorised user.
Account security features: We may introduce security features to make your account more secure, such as multi-factor authentication. Depending on where you are in the world or what services you’re using, we may require you to adopt some of these features. Where we make the use of security features optional, you’re responsible (meaning we’re not liable) for any consequences of not using those features. We strongly encourage you to use all optional security features.
Playing your part to secure your data: You have an important part to play by keeping your login details secure, not letting any other person use them, and by making sure you have strong security on your own systems. If you realise there’s been any unauthorised use of your password or any breach of security to your account or email address linked to your account, you need to let us know immediately. You also agree not to use free-form fields in any of TaxPlus’s systems or services to store personal data (unless it’s a field explicitly asking for personal data - like a first name or a last name), credit card details, tax identifiers or bank account details.
Other services: Some of our services, such as our mobile apps or the multi-currency functionality, are available through other companies’ services, such as The Apple App Store or XE.com. These companies may have additional terms that apply to you, such as the XE.com terms and conditions for the use of the XE Currency Data Feed service.
Third-party terms and descriptions: Third-party products are subject to terms and conditions and privacy notices set by their providers. These include important things like pricing, refund policies, and how the provider will use your data that you make available to them. Be sure to read and make sure you agree to their terms and conditions and understand their approach before you connect to them. The descriptions of third-party products that we publish, and any associated links, have been provided to us by the providers. While we make reasonable efforts to check the accuracy of the descriptions, the providers are solely responsible for any representations contained in those descriptions. We don’t endorse or assume any responsibility for third-party products.
Use of your data to connect you to third party products: If you choose to connect your subscription to third-party products, we will use your personal data for that connection. Where we receive data as a result of that connection, we will use that data in line with our privacy notice and these terms. If that third-party product is the Gmail app, our use of any data received from Gmail APIs will also comply with Google’s Limited Use Requirements.
Payments to TaxPlus: Just so you know, some third-party providers may pay TaxPlus a fee that may be related to: referrals from TaxPlus; revenue made by the provider; or data that the providers access about you through our services with your consent. One example would be you applying for a loan with a third-party lender using your TaxPlus data.
We really try to minimise any downtime, but sometimes it’s necessary so we can keep our services updated and secure. You also may have occasional access issues and may experience data loss, so backing up your data is important.
Availability: We strive to maintain the availability of our services, and provide online support, office hours a day. On occasion, we need to perform maintenance on our services, and this may require a period of downtime. We try to minimise any such downtime. Where planned maintenance is being undertaken, we’ll attempt to notify you in advance but can’t guarantee it.
Access issues: You know how the internet works – occasionally you might not be able to access our services and your data. This might happen for any number of reasons, at any time.
Data loss: Data loss is an unavoidable risk when using any technology. You’re responsible for maintaining copies of your data entered into our services. For information on how to do that, check out how to export data out of TaxPlus on TaxPlus Central.
No compensation: Whatever the cause of any downtime, access issues or data loss, your only recourse is to discontinue using our services.
Problems and support: If you have a problem, we have excellent support articles available through TaxPlus Central that should help you with most situations. If you’ve tried TaxPlus Central and still need help, you can contact our support team by scrolling to the bottom of any support article on TaxPlus Central.
Modifications: We frequently release new updates, modifications and enhancements to our services, and in some cases discontinue features. Where this occurs, we’ll endeavour to notify you where practical (for example, by email, on our blog, or within our services when you log in).
Retention of your data: Once a subscription is terminated by you or us, it is archived and the data submitted or created by you is no longer available to you. We retain it for a period of time consistent with our data retention policy, during which, as a subscriber, you can reactivate your subscription and once again access your data by paying the subscription fees. Find out more about reactivating your TaxPlus subscription on TaxPlus Central. We retain data in case you need it as part of your record retention obligations, but you can get in touch with us to have your data removed completely if you wish. Liability and indemnity This section is important as it outlines liability terms between us and both subscribers and invited users, so we urge you to read it closely and in full.
You indemnify us: You indemnify us against all losses, costs (including legal costs), expenses, demands or liability that we incur arising out of, or in connection with, a third-party claim against us relating to your use of our services or any third-party product (except as far as we’re at fault).
Disclaimer of warranties: Our services and all third-party products are made available to you on an “as is” basis. Subject to the exclusion in section 57, we disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability and fitness for a particular purpose.
Limitation of liability: Other than liability that we can’t exclude or limit by law, our liability to you in connection with our services or these terms, in contract, tort (including negligence) or otherwise, is limited as follows: • We have no liability arising from your use of our services for any loss of revenue or profit, loss of goodwill, loss of customers, loss of capital, loss of anticipated savings, legal, tax or accounting compliance issues, damage to reputation, loss in connection with any other contract, or indirect, consequential, incidental, punitive, exemplary or special loss, damage or expense. • For loss or corruption of your data, our liability will be limited to taking reasonable steps to try and recover that data from our available backups. • Our total aggregate liability to you in any circumstances is limited to the total amount you paid us for your subscription in the 12 months immediately preceding the date on which the claim giving rise to the liability arose. Disputes This section outlines how disputes may be resolved.
Disputes resolution: Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting our support team by scrolling to the bottom of any support article on TaxPlus Central. If we’re unable to resolve your complaint to your satisfaction (or if we haven’t been able to resolve a dispute, we have with you after attempting to do so informally), you and we agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction. You and we agree that any dispute must be brought in the parties’ individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
No professional advice: Just to be clear, TaxPlus isn’t a professional services firm of any sort, and isn’t in the business of giving any kind of professional advice. We may provide you with information we think might be useful in running a small business, but this should not be seen as a substitute for professional advice and we aren’t liable for your use of the information in that way.
Events outside our control: We do our best to control the controllables. We aren’t liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control.
Notices: Any notice you send to TaxPlus must be sent to info@taxplus101.com. Any notices we send to you will be sent to the email address you’ve provided us through your subscription.
Exclusion: In some places, there may be non-excludable warranties, guarantees or other rights provided by law (non-excludable guarantees). They still apply – these terms do not exclude, restrict or modify them. Except for non-excludable guarantees and other rights, you have that we cannot exclude, we’re bound only by the express promises made in these terms. Our liability for breach of a non-excludable guarantee is limited, at our option, to either replacing or paying the cost of replacing the relevant service (unless the non-excludable guarantee says otherwise).
Export limitations: You must not use our services in violation of any export or trade embargo laws that apply to you.
Excluded terms: The terms of the United Nations Convention on Contracts for the Sale of Goods and the Uniform Computer Information Transactions Act (UCITA) do not apply to these terms.
Excluded terms: The terms of the United Nations Convention on Contracts for the Sale of Goods and the Uniform Computer Information Transactions Act (UCITA) do not apply to these terms.
Relationship between the parties; assignment: Nothing in these terms is to be construed as constituting a partnership, joint venture, employment or agency relationship between you and us, or between you and any other subscriber or invited user. You can find out more about disputes over access on TaxPlus Central. TaxPlus may assign these terms - or any of our rights or obligations in these terms - to another TaxPlus entity as it deems appropriate. TaxPlus entities are the companies controlled by or under common control with Nok World Limited (a Hong Kong company with registration number 2575649).
Changes to these terms: We sometimes will decide to change these terms of use. But don’t worry, changes won’t apply retrospectively and, if we make changes, we’ll make every effort to let you know. You can keep track of changes to our terms by referring to the version and the date last updated at the top of the terms. Generally, we endeavour to provide you with 30 days’ notice of material changes before they become effective, unless we need to make immediate changes for reasons, we don’t have control over. When we notify you, we’ll do it by email or by posting a visible notice through our services. If a change isn’t material, we may not notify you. If you find a modified term unacceptable, you may terminate your subscription by giving the standard advance notice to TaxPlus.
Enforcement of terms: If there’s any part of these terms that either one of us is unable to enforce, we’ll ignore that part but everything else will remain enforceable.
Interpretation: Words like ‘include’ and ‘including’ are not words of limitation and where anything is within our discretion, we mean our sole discretion.